At Vale Nest, customer satisfaction is important to us. If you receive a product that is damaged, defective, or not as described, we’re here to help.
1. Return Eligibility
You may request a return if:
- The item you received is damaged or faulty.
- The item delivered does not match the product you ordered.
To be eligible, please contact us within 1–3 days of receiving your order.
2. How to Request a Return
To initiate a return, email us at [email protected] with the following details:
- Order number
- Reason for return
- Photo evidence of the item (if damaged or incorrect)
Our team will review your request and guide you through the next steps.
3. Refund Process
Refunds will only be issued in cases where a return is approved and the item cannot be replaced.
4. Conditions
- Returned items must be unused and in their original packaging.
- Returns requested beyond 3 days of delivery will not be accepted.
- We reserve the right to refuse returns that do not meet the above criteria.
For any questions regarding this policy, please reach out to us at [email protected]. We’re here to assist you promptly.