At Vale Nest, customer satisfaction is important to us. We strive to provide high-quality home decor products and a smooth shopping experience worldwide. If you are not fully satisfied with your purchase, please review our Refunds and Returns Policy below.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To qualify for a return, items must meet the following conditions:
- The item must be unused and in its original condition
- The product must be returned in its original packaging
- The item must not show signs of damage, wear, or alteration
- Proof of purchase or order confirmation must be provided
Returns requested after the stated timeframe may not be accepted.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Clearance or final sale items
- Customized or personalized products
- Items damaged due to misuse or improper handling by the customer
- Products returned without original packaging or accessories
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include clear photos and order details so our support team can review and resolve the issue promptly.
Approved claims may qualify for:
- A replacement item
- Store credit
- A refund where applicable
Return Process
To initiate a return, contact our support team at:
Email: [email protected]
Please include:
- Your full name
- Order number
- Reason for return
- Photos of the item if applicable
Once your request is reviewed and approved, return instructions will be provided.
Return Shipping
Customers are generally responsible for return shipping costs unless the return is due to:
- A damaged product
- A defective item
- An incorrect order sent by Vale Nest
We recommend using a trackable shipping method, as Vale Nest is not responsible for lost return shipments.
Refund Process
After the returned item is received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds are typically processed within 5 to 10 business days after inspection.
Since Vale Nest operates with Cash on Delivery (COD) only, refunds may be issued through an agreed alternative method coordinated with the customer support team.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, please contact us at [email protected] for assistance.
Order Cancellations
Orders may be canceled within 12 hours of placement if they have not yet been processed or shipped.
Once an order has been prepared for dispatch or shipped, cancellation requests may no longer be accepted.
Policy Updates
Vale Nest reserves the right to update or modify this Refunds and Returns Policy at any time without prior notice. Updated policies will be posted on this page.